18 Mukhi Rudraksha

At Rudra Sacred, we are committed to delivering your astrology and spiritual products safely, securely, and as quickly as possible.  In order to guarantee that your order reaches you in excellent condition, it is carefully packaged and inspected. We strive to provide a smooth and reliable shopping experience from the moment you place your order until it arrives at your doorstep.

All prepaid orders are typically processed within 1–2 business days after payment confirmation.  Orders are processed from Monday to Saturday, excluding Sundays and public holidays.  Once dispatched, most orders within India are delivered within 3–7 business days, depending on your location.  Delivery times may be longer for remote or unserviceable locations. During festivals, promotional events, or unforeseen circumstances, delivery timelines may be slightly longer than usual.

We partner with trusted courier services such as Delhivery, Blue Dart, DTDC, Xpressbees, India Post, and other reputed logistics providers to ensure timely and secure delivery.  Your delivery location and service availability are taken into consideration when selecting courier partners. Once your order has been shipped, you will receive a confirmation email or WhatsApp message containing your tracking details so you can monitor your shipment throughout its journey.

Customer satisfaction is important to us at Rudra Sacred. We carefully inspect every product before dispatch to ensure it reaches you in excellent condition.

Please read our Return & Refund Policy carefully before placing your order.

Order Cancellation

• Orders can be cancelled within 1 hour of placing the order.
• Once an order has been packed or dispatched, it cannot be cancelled.
  
• If we are unable to fulfill your order due to stock unavailability or any unforeseen reason, a full refund will be issued to your original payment method.
  

Return & Replacement Policy

We currently do not accept returns for products simply because you changed your mind, no longer need the item, or do not like its appearance.

Refunds or replacements will only be considered if: 

• You were sent the wrong item.
• The product arrived damaged during transit.
  
• There is a manufacturing flaw in the product.
• An item is missing from your order.
  

Please get in touch with us within 48 hours of receiving your order to request a refund or replacement.