Refund policy

Customer satisfaction is important to us at Rudra Sacred. We carefully inspect every product before dispatch to ensure it reaches you in excellent condition.

Please read our Return & Refund Policy carefully before placing your order.

Order Cancellation

• Orders can be cancelled within 1 hour of placing the order.
• Once an order has been packed or dispatched, it cannot be cancelled.
  
• If we are unable to fulfill your order due to stock unavailability or any unforeseen reason, a full refund will be issued to your original payment method.
  

Return & Replacement Policy

We currently do not accept returns for products simply because you changed your mind, no longer need the item, or do not like its appearance.

Refunds or replacements will only be considered if: 

• You were sent the wrong item.
• The product arrived damaged during transit.
  
• There is a manufacturing flaw in the product.
• An item is missing from your order.
  

Please get in touch with us within 48 hours of receiving your order to request a refund or replacement.

Required Proof

To help us verify your request quickly, please provide:

• Order Number
  
• Pictures of the item Photos of the outer packaging
  
• An unboxing video that is unmistakably continuous and clearly shows the package being opened (recommended and may be required for claims of damaged goods)

Requests submitted without sufficient proof may not be approved.

Cash on Delivery (COD)

For Cash on Delivery orders:

• Refunds, if approved, will be processed via bank transfer or UPI after verification.
  
• Our customer support team will contact you to collect the necessary payment details.

Contact Us

If you have any questions about this Return and Refund Policy ,please contact us:

Email: sacredrudra@gmail.com

WhatsApp: +91 7980167066